Customer Service

 

Confirmation/Shipment Notices:

 

You will receive a confirmation email from Drag City upon placing your order and another when your order ships. If it's been less than a couple weeks since you've placed your order and it has not shipped, it's likely we're backed up and all is fine. If it's longer than that, feel free to ask and we'll update you.

Pre-Orders:

Items ordered along with a pre-order will ship together to arrive around the relase date. This includes two pre-order items. If your cart includes a pre-order item for November & December it will ship in December. To avoid this place seperate orders.

Shipment Method/Costs:

Please note that all mail orders are shipped via USPS First Class or Media Mail. You can estimate shipping times here (Our ZIP code is 60612). Shipping costs for international orders will be calculated during checkout based on the weight of all items ordered.

Credit Vouchers:

If an item in your order is out of stock, you will receive a credit voucher. This can be used on our site in the "Coupon Code" field of the payment page during checkout.

Digital File Specs:

MP3 - 256 Kbps VBR (pre-2014), 320 Kpbs VBR (2014+)
FLAC - 16bit/44.1K taken directly from CD (higher when noted)
All ZIP files contain album cover art. Albums released after 2008 or later generally include PDF of all artwork and liner notes.
NOTE: There will be no refunds or exchanges for digital purchases. Please be sure your computer will play these filetypes before downloading.

LP purchases do not come with digital downloads of any form.

Questions/Address Changes:

If you have any questions about your order or need to change an address, please email us at .

Mailing An Order:

Download an order form, fill it out and send it to us here:

Drag City
Attn: Mail Order
2921 N. Cicero Ave.
Chicago, IL 60641